You or a loved one may have had a recent experience with a debt collector.
Debt collection is legal. However, the debt collector must not harass or bully you.
Debt collectors are restricted in the times they can contact you by phone:
Face to face contact is a last option if you have not responded to phone calls. They may contact you face to face any day between 9am and 9pm.
Debt collectors must not:
If you feel threatened or harassed by a debt collector, you should write them a formal letter asking them to stop.
If the behaviour does not stop, contact the Australian Financial Complaints Authority.